App / Sports
These Terms & Conditions set out the rules that apply when you access the bat3999 lobby, create an account, make transactions through Rocket or Upay, or interact with any content on this site. Access and eligibility depend on your local law and the eligible regions we serve — please read this page before you use your account.
By opening an account and using the bat3999 platform — whether browsing the slots catalog, sitting at a live table, or moving funds through Rocket or Upay — you agree to the terms set out here. These terms form the complete agreement between you and bat3999 for everything that happens on this site. They do not replace or override applicable local law; where Bangladesh law places additional obligations on either party, those obligations also apply. We reserve the right to update these terms when operational or regulatory circumstances require it. When we make a material change, we will notify you through the account dashboard or by the contact method on record. Your continued use of the account after a change notice is treated as acceptance of the revised terms. If you do not accept an update, you should stop using the service and contact our support team to discuss your account status. Wallet activity through Rocket and Upay is subject to those payment providers' own terms in addition to ours — we recommend you review those separately. Eligibility to use bat3999 depends entirely on your local law and the regions we currently serve.
These terms apply specifically to four areas of your relationship with bat3999. Understanding what falls inside and outside the policy helps you know where to look when a question comes up.
Creating, maintaining and closing your bat3999 account falls fully within these terms. This includes login credentials, session behaviour, account suspension and the process for requesting account closure. Access depends on your local law and eligible region.
Deposits and withdrawals processed through Rocket and Upay are governed by these terms alongside those payment providers' own conditions. The amount posted, the direction of the transfer and the confirmation visible in your account dashboard are the record we both rely on.
Game titles in the lobby — including Crash Hyper, Blackjack Blast and Baccarat Circle — are covered under these terms for access and fair-use purposes. We do not make guarantees about content availability in regions where local law restricts it.
Studios such as PG Soft and Habanero supply game content independently. Their software, RTP disclosure practices and game mechanics are governed by their own terms. We host their content but cannot alter their underlying rules or data.
These terms are not one-sided. You have concrete actions available to you at any point: checking your transaction record, correcting account details, raising a policy question and requesting support. Your full transaction history — every Rocket or Upay movement, every session — is available in the account dashboard after login. If a transaction record looks wrong, the correction process starts there: check the entry, note the reference number shown, and bring it to support with that reference. Account details like your registered contact method can be updated through the account settings section; certain changes may require identity verification as shown in that section's own instructions. For any question about how these terms apply to your specific situation, you can reach our support team directly — the contact paths are listed in the section below. We aim to acknowledge policy questions within a reasonable time and respond with specific information rather than a generic reply.
Your full deposit and withdrawal history is visible in the account dashboard. Every Rocket or Upay transaction shows a reference number, amount and status — use these details when raising any query.
Update your registered contact details through account settings. Some changes trigger a verification step; follow the instructions shown on that page rather than contacting support first.
If a clause in these terms is unclear or you believe it has been applied incorrectly, contact our support team with your account reference. We address policy questions with a specific answer, not a copied response.
Account closure or status changes can be requested through support. We will confirm the steps required and the effect on any pending wallet balance before processing the change.
When a question about these terms cannot be resolved through the account dashboard, three contact paths are available. Each route connects you to the same policy team — choose the one that suits your situation.
The live chat option in your account connects you to our support team for real-time questions about how a specific clause applies to your account or transaction.
For detailed policy questions — especially those involving transaction records or account status — email gives you a written thread you can refer back to. Use the address listed on the Contact page.
Many policy-related actions, including transaction history review and account detail corrections, can be handled directly inside your dashboard without needing to contact us at all.
We hold only the account data needed to operate your bat3999 session and process transactions through Rocket and Upay. Data is retained for the period required by the operating conditions of the regions we serve, and we do not share it with parties outside our operational chain without a clear reason tied to your account.
Your login credentials are stored using standard hashing practices. We do not store your Rocket or Upay PIN or full card numbers. If you suspect unauthorised access, change your password through account settings immediately and notify support with your account reference.
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie permissions through your browser settings; turning off all cookies may affect account functionality.
Transaction and session records are retained for as long as required by the eligible-region conditions under which your account was opened. After that period, records are removed from active systems. You can request a copy of your data through support.
To request a correction to personal data we hold, or to ask about the data associated with your account, contact our support team with your account reference number. We will confirm what we hold and the steps to update or remove it.
These are the questions we hear most often about how these terms work in practice. If your question is not here, the support team can help through live chat or email.
Yes, these terms apply to anyone who opens or uses a bat3999 account. However, your eligibility to use the service depends on your local law and whether Bangladesh is currently an eligible region. We recommend confirming that before creating an account.
We post an update notice in your account dashboard and, where possible, send a notification to your registered contact. If you continue using the account after the notice period, we treat that as acceptance. If you disagree, contact support before the notice period ends.
Yes — wallet transactions processed through Rocket and Upay are covered here for the bat3999 side of the transfer. Each payment provider also has its own separate terms. Both sets of terms apply at the same time, and neither cancels the other.
Log in and open your account dashboard. Every deposit or withdrawal shows a reference number, amount, direction and status. If the record does not match what you expected, note the reference number and bring it to support through live chat or email.
Yes. Go to account settings and follow the update instructions shown there. Some changes — particularly to a registered phone number or email — require a verification step. The page will show exactly what is needed at that point.
These studios supply game content — titles like Baccarat Circle and Crash Hyper — under their own terms with us. Their game mechanics, including any bonus round rules shown inside the game, are governed by their terms. We host the content; they set the game rules.